Refund policy

Returns & Refunds

1. Return Eligibility

Return eligibility depends on the product and the condition in which it was received.

To be eligible for a return, items must generally:

• Be unused and in their original condition.
• Be returned with all original accessories, components, and packaging.
• Include any original tags, manuals, or other items supplied with the product.
• Be accompanied by proof of purchase or order confirmation.

Products that have been used, damaged, or handled beyond what is necessary to inspect them may not qualify for a full refund.

Certain products may have additional return conditions stated on their product listing or at the time of purchase.

2. How to Request a Return

Please contact CORKVELLO before sending any item back.

To request a return, email us at:

Please include:

• Your order number.
• The email address used to place your order.
• The product you wish to return.
• The reason for your return.
• Photos or videos, if the product is damaged, defective, or incorrect.

Our team will review your request and provide instructions regarding return eligibility, the return address, and the next steps.

Please do not send items back without contacting us first.

Return requests are subject to this policy and applicable consumer protection laws.

3. Return Shipping Costs

Unless otherwise stated or required by applicable law:

• Customers are responsible for return shipping costs for change-of-mind returns.
• Original shipping charges are generally non-refundable for change-of-mind returns.

If an item is defective, damaged, incorrect, or otherwise does not comply with applicable consumer protection laws, we will review the issue and provide an appropriate resolution in accordance with applicable law.

Return shipping arrangements and instructions will be provided after your return request has been reviewed.

4. Damaged, Defective, or Incorrect Items

At CORKVELLO, we want every order to arrive in good condition.

Please inspect your order as soon as it arrives.

If you receive a product that is:

• Damaged during shipping.
• Defective or not functioning properly.
• Different from the product you ordered.
• Missing essential components or accessories.

Please contact us as soon as possible at corkvelloofficial@gmail.com.

Include your order number and clear photos or videos showing the issue.

Our team will review the information and help determine the appropriate resolution, which may include a replacement, refund, or another remedy required by applicable law.

Please retain the original packaging until the issue has been resolved.

5. Non-Returnable Items

Some products may not be eligible for return, depending on their condition, product-specific terms, and applicable law.

Items may be excluded from change-of-mind returns if they:

• Have been used or damaged beyond what is necessary for inspection.
• Are missing original accessories or components.
• Are returned without their required original packaging.
• Are specifically identified as non-returnable on the product listing or at the time of purchase.

These exclusions do not limit any rights you may have under applicable consumer protection laws.

If you are unsure whether your product qualifies for a return, please contact us before sending it back.

6. Exchanges

If you would like to exchange a product, please contact us before returning your item.

Email: corkvelloofficial@gmail.com

Please provide your order number and explain which product you would like to exchange.

Exchange requests are subject to product availability, applicable return conditions, and consumer protection laws.

Our team will review your request and provide the available options.

7. Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved:

• The refund will be issued to your original payment method, unless otherwise agreed or required by applicable law.
• The refund will generally cover the eligible purchase amount.
• Original shipping charges and return shipping costs may not be refundable for change-of-mind returns, unless otherwise stated or required by law.

Refund processing times may vary depending on your payment provider and financial institution.

After we approve and issue your refund, your bank or payment provider may require additional time to process and display the transaction.

If you have not received your refund within a reasonable period after approval, please contact us.

8. Order Cancellation Requests

If you wish to cancel your order, please contact us as soon as possible.

Email: corkvelloofficial@gmail.com

Please include your order number and cancellation request.

Cancellation requests are subject to the order's processing and fulfillment status.

If your order has already been processed or shipped, cancellation may no longer be possible. In that case, you may contact us to discuss the available return options.

Nothing in this section limits cancellation or other rights provided by applicable law.

9. International Orders

CORKVELLO may serve customers in different countries.

For international orders, return eligibility, shipping arrangements, customs requirements, and refund processing may vary depending on the destination country and applicable consumer protection laws.

Customers requesting a change-of-mind return are generally responsible for return shipping costs unless otherwise stated or required by law.

Please contact us before returning an international order so we can provide the appropriate instructions.

Any applicable consumer rights under the laws of your country remain unaffected by this policy.

10. Consumer Protection

This Return & Refund Policy does not limit or exclude any rights you may have under applicable consumer protection laws.

These rights may include remedies for products that are:

• Defective.
• Not as described.
• Incorrectly supplied.
• Not delivered within the required or agreed timeframe.
• Otherwise not compliant with applicable law.

Where applicable law provides additional rights, those rights will apply.

11. Contact Us

If you have questions about returns, refunds, exchanges, cancellations, or damaged products, our team is here to assist you.

Please include your order number whenever you contact us regarding an existing purchase.

We appreciate your trust in CORKVELLO and thank you for choosing us to be part of your special moments.

CORKVELLO — Make Every Moment Special.