Shipping policy

Shipping Policy

1. Order Processing

After you place an order, we begin processing it for fulfillment.

Order processing includes reviewing the order, confirming payment, preparing the product, and arranging shipment.

Processing times may vary depending on product availability, supplier processing, order volume, and other circumstances.

Orders are generally processed within the timeframe stated on the applicable product listing or checkout.

Please note that order processing time is separate from shipping and delivery time.

2. Shipping Destinations

CORKVELLO may offer shipping to selected international destinations.

Available shipping destinations depend on product availability, shipping provider coverage, and restrictions applicable to the destination country.

The available shipping options will be displayed during checkout where supported.

If your country or shipping address is not available at checkout, please contact us for assistance.

3. Shipping Costs

Shipping costs, if applicable, will be displayed during checkout before you complete your purchase.

Shipping charges may vary depending on:

• Delivery destination.
• Shipping method.
• Order details.
• Applicable shipping provider charges.

Any shipping promotion or free shipping offer will be subject to the terms stated at the time of purchase.

4. Estimated Delivery Times

Estimated delivery times depend on the destination, shipping method, order processing time, and shipping provider.

The applicable estimated delivery timeframe will be provided on the product listing, at checkout, or through the shipping information available for your order.

Delivery estimates are provided for guidance and are not guaranteed unless expressly stated.

International shipments may require additional time for customs clearance, local delivery, or other processing.

5. Order Tracking

Where tracking is available, tracking information will be provided after your order has been shipped.

You may receive a shipping confirmation email containing your tracking details.

Please allow time for tracking information to become available after shipment.

Tracking updates may be delayed depending on the shipping provider.

If you have not received tracking information within the applicable processing timeframe, please contact us.

6. Shipping Address

Please ensure that your shipping address is accurate and complete when placing your order.

Customers are responsible for providing correct delivery information, including:

• Recipient name.
• Street address.
• City.
• Postal code.
• Country.
• Contact information, where required.

If you need to correct your shipping address, contact us as soon as possible.

Address changes may not be possible after an order has been processed or shipped.

CORKVELLO cannot guarantee delivery when incorrect or incomplete address information is provided, subject to applicable law.

7. International Shipping and Customs

International orders may be subject to customs clearance, import duties, taxes, or other charges imposed by the destination country.

These charges may vary depending on the destination and applicable regulations.

Unless otherwise stated at checkout or required by applicable law, customers are responsible for applicable import duties, customs charges, and taxes that are not included in the purchase price.

Customs clearance may affect delivery times.

Customers are responsible for providing any information required by their local authorities to receive their orders.

8. Shipping Delays

Although we aim to provide reliable delivery, delays may occur due to circumstances beyond our reasonable control.

These may include:

• Shipping provider delays.
• Customs inspections.
• Weather conditions.
• Public holidays.
• Transportation disruptions.
• High seasonal demand.
• Incorrect delivery information.
• Other unforeseen circumstances.

If your order experiences a significant delay, please contact us.

We will review the available tracking information and help you understand the next steps.

Nothing in this section limits any rights you may have under applicable consumer protection laws regarding delivery.

9. Lost or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact us.

Include:

• Your order number.
• Your shipping address.
• Your tracking number, if available.
• Any relevant delivery information.

We will review the available information and contact the relevant shipping provider where appropriate.

If an order is confirmed lost, we will review the situation and determine an appropriate resolution in accordance with our policies and applicable law.

10. Damaged or Incorrect Orders

Please inspect your order when it arrives.

If you receive a damaged, defective, or incorrect product, contact us as soon as possible.

Please include:

• Your order number.
• A description of the issue.
• Clear photos or videos showing the product and its condition.

Our team will review your request and provide the appropriate next steps.

Please retain the original packaging until the issue has been resolved.

11. Delivery Issues

If a delivery attempt fails or your package is returned because of an incorrect address, refusal, or other delivery issue, please contact us.

The available options will depend on the shipping provider, the reason for the failed delivery, and applicable law.

Additional shipping costs may apply when a delivery problem results from incorrect information provided by the customer, where permitted by law.

12. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible.

Cancellation may be possible before the order has been processed or shipped.

Once an order has been shipped, cancellation may no longer be possible.

Please refer to our Return & Refund Policy for further information.

13. Contact Us

If you have questions about shipping, tracking, delivery delays, or your order, please contact our support team.

Please include your order number when contacting us about an existing purchase.

We appreciate your patience and thank you for choosing CORKVELLO.

CORKVELLO — Make Every Moment Special.